We can fix your drone on average of a 5-7 business days turnaround or even quicker depending on parts availability. You don’t have to ship it to New York waiting months for the return of your injured drones. We guarantee you a timely and convenient repair.
SPEAK TO A REAL LIVE TECHNICIANS DIRECTLY
Our answer techs are available 7 days a week side by side with you. Whether by phone or email, we're ready to help with any issues or questions you may have and give you best options. You will not get lost in a maze of automated menus from here.
GET SERVICE AND REPAIR FROM DJI CERTIFIED ENGINEERS
Our expert repair technicians are fully trained and certified by DJI headquarters. With many years of experience in drone repairs and hundreds of drones fixed at our repair center, we make sure your product will be taken great care of and you'll get the help you need.
DRONES WE REPAIR
* Please contact us for any models not on this list.
* Please let us know if you require the return of a replaced part.
CASES WE DO NOT HANDLE:
× Damage involving in water.
× Bringing in own parts asking us for repair.
× Damages covered by DJI product warranty. If you request a warranty repair you may need to contact where you purchased from or DJI at dji.com/support
× Damages Covered by DJI Care/Refresh. If you require a DJI Care/Refresh repair you may need to contact DJI technical support directly at dji.com/support
PRODUCTS WE DO NOT REPAIR:
HOW IT WORKS
▍REQUEST YOUR REPAIR
Online request. Please make sure you have read all our repair requirements provided above.
Drop-off. Bring in your drone to our center to get help in person.
Mail-in service. Please contact us before you ship it to us.
▍PACK YOUR ITEM
Securely package your item to protect against damage in transit and arrange to ship it to our location. Please send us the complete kit especially the Quadcopter, Controller and Battery.
Magic Sky USA Repair Service Center, 735 Montgomery Street, Suite 112, San Francisco, CA, 94111 (415) 872-9689
▍CREAT A MAGIC SKY ACCOUNT
We’ll email you a link where you need to create your Magic Sky Account.
Your Magic Sky Account is the account you use to access all Magic Sky Repair Service, check the status of a repair that’s already documented and make the payment.
We'll perform a diagnostic test after we receive your drone to identify the issues and determine what repairs are needed to get your drone back in the air.
We’ll send you a detailed estimate within three working days indicating all the repairs needed to restore your drone and the costs that would produce.
We need to obtain your approval of the estimate giving us permission to start the repair.
If you do not agree please let us know, and we’ll return your product and you’ll be asked for a $55 diagnostic fee and a return shipping.
▍ REPAIR AND INSPECTION
Once the repair is approved and authorized, we’ll start to fix your drone and give it a test flight to be sure we have done our work correctly after the repair.
If you require your item fixed within a specified time please contact us requesting a Rush Service: $79 additional, 2 working days turnaround from the day your Magic Sky Account is set up.
On average, depending on the type of service, your repair might take up to 5-7 business days.
▍ ASK FOR PAYMENT
With your drone fully repaired and flight tested, we’ll email you a final invoice with a payment link.
Payment methods we accept:
Pay online through payment link in invoice email.
Pay by phone at (415) 872-9689
Once your payment is complete, you’ll be notified that your drone is ready for pick up.
You could either pick it up in our store or have the drone shipped to you.
If your repair requires shipping, we’ll need to send you another invoice charging you a shipping fee.
gET A REPAIR
Tell us what's going on and you'll get your drone back in the air exactly the way it should.