Q1: Which product do you need a technical support for?
If your device is not listed above, please call 818-235-0789 directly.
Q2: Is your drone covered by a valid DJI CARE or DJI CARE REFRESH? Please call 818-235-0789 to check if you are unsure.
Q3: You admit that your drone is NOT covered by DJI CARE nor DJI CARE REFRESH. If you continue, you release MagicSky USA Inc. from any responsibility of DJI CARE claim, DJI CARE REFRESH claim or warranty. Have you read and agreedthis statement?
Q4: We, Magic Sky USA Inc., are currently offering customer-paid services only. Any prior warranty on part(s) to be replacedwill be voided automatically when we accept your repair request. This doesn't affect the warranty on parts that are in goodcondition. Have you read and agreed this statement?
Q5: Does your drone have any physical damage?
Q6: Please send the following information to email@example.com. Our technicians will reach to you within one businessday (excluding holidays).
Q7: Here is a check list of materials that you need to submit to us, either in person or by mail. We are located at 735Montgomery Street, Suite 112, San Francisco CA 94111. Have you prepared all the following items?